Our Mission Statement
“To be a GREAT company that provides an environment that is comforting for customers, fulfilling for employees, and economically healthy.”
Turnkey Accident Repair Centers for Car Dealers
Flexible business model for collision repair centers
DCR Systems LLC was formed in December 2004 and offers outsourced, turnkey accident repair centers based on ‘lean manufacturing’ principles. Our system eliminates many of the inefficiencies associated with auto body repairs. We operate each location within a process-centered environment that standardizes and streamlines each procedure. DCR Systems is owned by the Giarrizzo family, a well-respected name in the collision repair industry.
Our IP company, DCR Intellectual Property Company, LLC was formed in December 2007 by DCR Systems. DCR IP Company owns the patented, process-focused collision repair operating model, developed by DCR Systems. The objective of DCR IP Company is to license the operating model to collision industry participants. The system can be licensed as either a single-user license or for multi-location industry participants as a long-term area development and master license agreement. DCR IP Company is owned by members of the DCR Systems management team.
Collision Center Company History
The Giarrizzo family operated the Cleveland-based JSI Collision Centers, which they established in 1946. JSI grew steadily from a single location to a four-store chain in Northeastern Ohio with annual sales of $12 million. The company was twice recognized by the industry as “Collision Business of the Year” for its customer service and standardized operating procedures. The business was acquired in 1999 by Sterling Autobody Centers and four years later, grew to 39 locations.
In 2001, Allstate Non-Insurance Holdings, Inc. acquired Sterling, and Michael Giarrizzo Jr. took the position of chief operating officer for the Sterling division. While leading operations, Giarrizzo grew the company by establishing an additional 5 “greenfield” stores in just two years. Giarrizzo subsequently left his position in 2003 to start DCR Systems — with the vision of reinventing the collision repair industry and returning a body shop revenue stream to dealers seeking to retain loyal customers.
Michael Giarrizzo, Jr.
President & CEO
Michael Giarrizzo Jr. is president and CEO of DCR Systems, which develops on-site accident repair facilities for auto dealers nationwide seeking to outsource this function as an additional fixed operation while preserving financial and customer benefits. Giarrizzo was formally vice president and chief operating officer of Sterling Auto Body Centers, where he led operations of more than 1,300 people across 10 states. Giarrizzo was instrumental in growing the company to 65 stores, developing 5 greenfield locations and transitioning 39 existing stores from traditional one-technician, multiple-car thinking to a true process flow environment, directing focus to cycle time, quality and market competitiveness. Prior to assuming the COO role with Sterling, Michael served as regional director in charge of the Cleveland and Akron markets. Before that, Giarrizzo helped to grow his family’s Cleveland-based JSI Collision Centers from a single location to a four-store chain in Northeastern Ohio with annual sales of $12 million. JSI was twice recognized by the industry as “Collision Business of the Year” for its customer service and standardized operating procedures and was acquired in 1999 by Sterling Autobody Centers. Giarrizzo holds a business administration degree in marketing from St. Bonaventure University.
Corporate Chief Financial Officer & Managing Partner
Cheryl Boswell provides strategic leadership for DCR Systems, overseeing the company’s financial functions while developing best practices and processes aimed at facilitating the company’s rapid growth. Boswell was previously the National Director of Finance at Sterling Collision Centers for nearly six years. In that role, she was instrumental in helping Sterling grow from 23 to 70 retail locations, nearly quadrupling the company’s revenue. She has also held positions as Financial Manager for AT&T and as Member Services Director for Foodbuy, LLC, the foodservice industry’s leading Group Purchasing Organization (GPO), which tracks and manages over $5 billion in purchasing volume through more than 12,000 operator outlets nationwide. After college and before entering the world of finance, Boswell lived in Japan and taught English in a high school in a small city outside of Osaka. Boswell’s undergrad degree is from UGA, where she graduated with honors and was the 1992 Finance Student of the Year as well as the Finance Club President. She has an MBA in International Business from Georgia State University, where she also graduated with honors.
Brian Mackert is founder and president of Mackert Consulting Group, a Cleveland-based certified public accounting firm that excels in tax, accounting and management consulting services for successful small businesses. The firm’s specialized services encompass succession planning, capital acquisition and banking relationship building. Brian graduated from the Kent State University Honors College in 1984.
1 (888) DCR-9902
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“We partnered with DCR purely to increase customer satisfaction. We wanted to eliminate the clog in the body shop — cars just didn’t move.”
15-location Classic Auto Group, Mentor, OH
“In the Toyota world, our whole mindset is to create efficiencies. So is DCR’s.
“Partnering with DCR closed the customer service loop within our organization.”
General Manager, Metro Toyota
Brook Park, OH
“We were immediately impressed and excited by DCR’s process and quality.
“Partnering with DCR allows us to continue to take care of our customers at a very high level and to create customers for life by closing the customer service loop.”
Chief Financial Officer
Mike Johnson’s Hickory Toyota, Hickory, NC.